ClassPerks Tutors - Privacy Policy

ClassPerks Tutors respects the privacy of the families and tutors who use our services and is committed to handling personal information responsibly.

This Privacy Policy explains the types of personal information we may collect, how that information may be used and how it is stored and retained in connection with the ClassPerks Tutors service.

1. Information We Collect

Parents, Guardians & Students

When a parent or guardian enquires about or uses the ClassPerks Tutors service, we may collect information including:

• Parent or guardian name

• Contact details

• Child’s first name

• Child’s age or year group

• School curriculum

• Subjects or areas in which support is required

• General location or area for in-person tuition

• Preferred tutoring days and times

• Tutoring requirements and preferences

• Information relevant to finding an appropriate tutor

• Details relating to tutoring bookings, attendance, cancellations and payments

• Communications relating to the tutoring placement

Parents and guardians should only provide information about their child that is reasonably necessary for arranging and managing tutoring support.

Tutors

For tutors registering with or accepting placements through ClassPerks Tutors, we may collect information including:

• Name and contact details

• Location and availability

• Current school or employer, where applicable

• Teaching experience

• Qualifications and professional credentials

• Subjects, year groups, curricula and specialisms

• UAE Private Tutor Permit information

• Safeguarding or child protection training information

• Information required to assess suitability for tutoring opportunities

• Signed agreements and policy acknowledgements

• Payment details required to make tutor payments

• Placement, session and payment records

2. How We Use Personal Information

Information may be used to:

• Respond to tutoring enquiries

• Understand a child’s tutoring requirements

• Identify and recommend potentially suitable tutors

• Introduce matched tutors and families

• Arrange and manage tutoring placements

• Manage schedules, bookings and cancellations

• Process and record payments

• Maintain tutoring session and placement records

• Communicate with parents, guardians and tutors

• Respond to questions, concerns or complaints

• Support safeguarding and child welfare procedures

• Verify relevant tutor information and documentation

• Maintain appropriate financial and business records

• Meet applicable legal or regulatory requirements

• Improve and administer the ClassPerks Tutors service

We aim to collect and use only information reasonably required for these purposes.

3. Sharing Information

ClassPerks Tutors does not sell personal information.

When arranging a tutoring match, relevant information may be shared between a prospective tutor and parent or guardian where reasonably necessary to assess suitability and arrange the placement.

We will aim to limit the information shared to what is reasonably required for the tutoring arrangement.

For example, a tutor may need information about a student’s age, year group, curriculum, learning requirements and general location when considering a placement.

Once a placement has been confirmed, appropriate contact details may be shared between the parent or guardian and tutor to allow them to communicate regarding day-to-day tutoring matters.

Information may also be shared with service providers where reasonably necessary to operate ClassPerks Tutors, process payments or administer our services, and where disclosure is required or permitted by applicable law.

4. Children’s Information

ClassPerks Tutors may process limited personal information relating to children because this information is necessary to understand tutoring requirements and arrange appropriate support.

Information about children should normally be provided by their parent or legal guardian.

We aim to collect only information that is reasonably necessary for matching and managing tutoring services.

Tutors are expected to treat information concerning students and families confidentially and in accordance with the ClassPerks Tutor Code of Conduct and applicable policies.

5. Tutor Documentation

ClassPerks may request evidence of professional qualifications, permits, safeguarding training or other relevant credentials when assessing tutors for managed placements.

Where documents are provided for verification, ClassPerks may record relevant information such as the qualification, verification status, date checked and expiry date where applicable.

Copies of documents will only be retained where reasonably necessary for operating the service, meeting applicable requirements or maintaining appropriate records.

6. Payment Information

ClassPerks may collect information reasonably necessary to invoice families, record payments and make payments to tutors.

Tutor bank details required for payment will be kept separately from information made available to families.

Parents and tutors will not be given access to ClassPerks’ internal financial records or to confidential information concerning another party’s individual financial arrangements.

Where payments are processed using a third-party provider, that provider may process information in accordance with its own privacy practices.

7. Information Storage & Retention

Personal information will be stored securely and access will be limited to those who reasonably require it for the purposes of providing and managing ClassPerks services.

Personal information relating to an active tutoring placement will be retained for the duration of the tutoring arrangement.

Once the tutoring arrangement has ended, personal information that is no longer required will be securely deleted. Certain records may be retained where reasonably necessary for legal, accounting, safeguarding or business record-keeping purposes and will be securely deleted once they are no longer required.

8. Confidentiality

Parents, students and tutors may share information during the course of a tutoring placement that is personal or confidential.

ClassPerks will aim to handle such information appropriately and only share it where reasonably necessary for managing the placement, addressing a concern, protecting a child’s welfare or complying with applicable requirements.

Safeguarding information may need to be shared with appropriate individuals or authorities where necessary to protect a child or comply with applicable obligations.

9. Accessing or Updating Your Information

Parents, guardians and tutors may contact ClassPerks if they believe information held about them is inaccurate or needs to be updated.

Depending on the circumstances and applicable requirements, individuals may also request access to or deletion of certain personal information held about them.

Some information may need to be retained where reasonably necessary for legal, accounting, safeguarding or business record-keeping purposes.

10. Third-Party Services

ClassPerks Tutors may use third-party services to support areas such as website operation, forms, email communication, scheduling, document storage, invoicing and payments.

Where personal information is processed through these services, it may also be subject to the relevant provider’s privacy practices.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the ClassPerks Tutors service, our processes or applicable requirements.

The latest version will be published on the ClassPerks website.

12. Contact

If you have any questions about this Privacy Policy or how personal information is handled through ClassPerks Tutors, please contact:ClassPerks FZ-LLC

Email: Mellisa@classperks.net